Privacy Policy

Introduction

KAAB Global (“KAAB Global,” “we,” “us,” or “our”) is an Ontario-based Canadian company that provides AI automation services, including AI voice receptionist solutions, website chatbots, missed-call follow-up, appointment booking, CRM updates, calendar integrations, and related digital tools. This Privacy Policy explains how we collect, use, store, share, and protect information when visitors, clients, callers, and users interact with our websites, applications, automations, and services.

By using our website or services, you acknowledge that you have read this Privacy Policy and understand how information may be handled as described here. If you use KAAB Global services on behalf of a business, you are responsible for ensuring that your business has the appropriate authority and consent to provide information to us and to use our services with your customers.

KAAB Global operates from Ontario, Canada and aims to follow applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other privacy obligations that may apply to our services. “Personal information” generally means information about an identifiable individual, excluding business contact information used only for business communications.

Information We Collect

We collect information that is reasonably needed to provide, support, improve, and secure our services. The type of information we collect depends on how you interact with us and which services you use.

Contact, Business, and Account Information

When you contact KAAB Global, request a demo, subscribe to services, or become a client, we may collect details such as your name, company name, business address, email address, phone number, billing contact information, service preferences, and other information you provide during onboarding or support.

If payment is required, payment card information is processed by secure third-party payment providers such as Stripe or similar processors. KAAB Global does not store full credit card numbers on our own servers.

Call, Voice, and Conversation Data

For AI voice receptionist and call automation services, our systems may process call-related information such as caller phone number, call time, call duration, call direction, call summaries, appointment details, customer requests, and call outcomes. If call recording is enabled, audio recordings and automated transcripts may also be processed.

This information is used to answer calls, respond to inquiries, book appointments, send call summaries, update CRM records, improve service quality, and support the client’s business workflow.

Chatbot, Form, SMS, and Email Data

When visitors interact with a website chatbot, form, SMS workflow, email campaign, or reminder automation powered or configured by KAAB Global, we may process information such as names, contact details, service requests, appointment preferences, messages, replies, and workflow activity.

Clients are responsible for ensuring they have proper consent to communicate with their customers by SMS, email, phone, or other channels.

CRM, Calendar, and Third-Party Integration Data

If a client connects KAAB Global services to a CRM, calendar, booking system, email platform, SMS provider, phone system, or other third-party tool, we may access or process only the information needed to perform the requested integration. This may include calendar availability, appointment details, customer contact records, pipeline status, notes, tags, and related workflow information.

Third-party platforms have their own terms and privacy practices. KAAB Global is not responsible for how those providers collect, use, or protect information outside of our services.

Technical, Diagnostic, and Website Information

When you visit our website or use our systems, certain technical information may be collected automatically, such as IP address, browser type, device information, operating system, pages visited, time spent, referring links, login activity, feature usage, system logs, error reports, and diagnostic data.

We use this information to operate the website, improve functionality, troubleshoot issues, protect security, and understand how users interact with our services.

Cookies and Tracking Technologies

Our website and online tools may use cookies, pixels, analytics tags, and similar technologies. These tools may help remember preferences, support login sessions, measure website performance, understand visitor behaviour, and deliver relevant marketing.

You can usually control cookies through your browser settings. Some website or service features may not work properly if cookies are blocked or disabled.

How We Use Information

We may use information to deliver AI receptionist, chatbot, booking, workflow, CRM, SMS, email, website, and automation services; configure client accounts; respond to support requests; process payments; improve service performance; send administrative updates; analyze usage; prevent misuse; maintain security; and comply with legal obligations.

Where permitted and with appropriate consent, we may also use contact information to send service updates, marketing messages, or information about KAAB Global offerings. You may opt out of marketing communications where required by law.

How We Share Information

KAAB Global does not sell personal information. We may share information only when reasonably necessary to operate our business and provide services. This may include sharing information with hosting providers, payment processors, telephony providers, messaging platforms, CRM providers, analytics providers, email providers, calendar systems, professional advisors, and other service providers who support our operations.

We may also disclose information when required by law, to protect rights or safety, to prevent fraud or abuse, as part of a business transfer, or with your direction or consent.

Data Storage and International Processing

Information may be stored or processed in Canada, the United States, or other locations where KAAB Global or its service providers operate. When information is processed outside Canada, it may be subject to the laws of that jurisdiction.

We take reasonable steps to use service providers that apply appropriate safeguards to the information they process on our behalf.

Data Retention

We keep information for as long as reasonably required to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and improve or secure our systems. Retention periods may vary depending on the type of information and the service used.

Clients may request deletion of certain information, subject to legal, contractual, backup, security, and operational requirements.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, misuse, loss, disclosure, alteration, or destruction. These safeguards may include access controls, encryption, secure transmission, monitoring, internal policies, and limited access based on business need.

No website, software platform, phone system, or internet-based service can be guaranteed to be completely secure. We encourage clients to use strong passwords, limit access to authorized users, and maintain their own security practices.

Your Rights and Choices

Depending on applicable law, you may have the right to request access to your personal information, ask for corrections, withdraw consent where applicable, request deletion where permitted, or ask questions about how your information is handled.

To make a privacy request, contact us using the details below. We may need to verify your identity before responding to certain requests.

Client Responsibility for Customer Data

If you are a KAAB Global client using our systems to communicate with your customers, callers, leads, or patients, you are responsible for obtaining required consents, providing required notices, and complying with laws that apply to your business, including rules for SMS, email, calls, call recording, and marketing communications.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, operations, technology, or legal obligations. The updated version will be posted on our website. Continued use of our services after an update means you accept the revised policy.

Contact Us

Privacy Officer – KAAB Global

Ontario, Canada

Email: [email protected]

Phone: (647) 492-4949

We will do our best to respond to privacy questions or requests in a timely and reasonable manner.